Duo also sends a push notification stating that accounts were activated on a new device to your old one.When complete, you're taken to the accounts list in the app.

Duo Mobile locates your backed-up Duo-protected accounts in your restored backup and restores them to the app on your device.Open Duo Mobile and tap Continue on the welcome screen.Download the Duo Mobile app on your new device.This could be the same device as before, or a brand-new one. If using iCloud, enable iCloud Keychain.Sign in to iCloud on your iOS device and restore from an iCloud, iTunes, or Finder backup.Additionally, your organization's Duo administrator must have enabled the Instant Restore feature. To use Instant Restore you must have previously backed up your device with iCloud (with iCloud Keychain on) or an encrypted iTunes or Finder backup. Restoring Duo Mobile Accounts Recovering Duo-Protected Accounts with Instant Restore Remember, Duo Support can't recover your third-party accounts for you or reset your third-party recovery password. Enter and confirm a 10-128 character recovery password.Tap the Backup third-party accounts option to enable.Open Duo Mobile and tap the menu icon to access Settings.If you didn't enable backups for your third-party accounts when you added the first one, you can do it at any time. If you lose this password you'll need to manually reconnect your third-party accounts by visiting each of those services individually and following their 2FA setup process. Duo cannot recover this password for you. Do not lose this password! You'll need to provide it again to recover these accounts. Tap Enable Now to set one.Įnter a recovery password that has 10-128 characters. When Duo Mobile detects you have a third-party account, you'll be prompted to create a recovery password. If you become locked out of those services and don't have a backup of your accounts in Duo Mobile, you'll need to contact the support team for that application (or perform the account recovery process for each of those third-party applications). Duo Mobile cannot recover access to those accounts without a backup. Enable Duo Restore for Third-Party Accountsīe sure to enable third-party account backup and restore if you use Duo Mobile to generate passcodes for logging into applications like Instagram, Facebook, Snapchat, or other web services. However, whether an account can be restored depends upon Duo Restore being enabled by the administrator in the Duo Admin Panel or whether you've set a recovery password for reconnecting third-party accounts. Encrypted iTunes or Finder backups will also work.ĭue to how apps are automatically backed up in iOS, the backup functionality of Duo Restore is always on for iOS users who have iCloud enabled and they will not see a notification indicating their information is being backed up. Nightly iCloud backups will include Duo Restore information. Back up your device to iCloud, with iCloud Keychain enabled to use Instant Restore.Make sure you are running the latest version of the Duo Mobile App on your current iOS device.Recovering Duo-Protected Accounts from a Protected Application.Recovering Duo-Protected Accounts with Instant Restore.Enable Duo Restore for Third-Party Accounts.If you are a Duo Mobile end-user (not an administrator) and are looking for help configuring Duo Restore beyond the instructions here, or if you are not sure if your organization permits use of Duo Restore, please contact your organization's IT help desk for assistance. Delete the restored Windows offline access account from Duo Mobile before reactivating Windows offline access. Reactivation of Windows offline access creates a second offline access account. Duo for Windows offline access does not reactivate offline access accounts restored to your phone.Be sure to delete those accounts from Duo Mobile on the old device or delete Duo Mobile entirely from the old device once you verify the passcodes generated by the restored accounts work for logging in to those services. Restoring any third-party accounts on the new device does not deactivate those accounts on the old device.

Restoring or reactivating any 'Duo-Protected' and 'Duo Admin' accounts on the new device deactivates those accounts on the old device.

When you use the below methods to restore Duo accounts on a new or replacement device, be aware that: Duo Mobile's restore functionality lets you back up Duo-protected accounts and third-party OTP accounts (such as Google or Facebook) for recovery to the same device or to a new device.

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